Navigator Services


There are many areas where a Navigator can make a difference:

Health Care

  • Assist with access to health care providers who understand a client’s injury 
  • Schedule clients various appointments
  • Drive clients to appointments
  • Help clients advocate for their needs and understand medical recommendations
  • Help clients follow through with recommendations
  • Assist clients in coordinating health care services

Case example: 

Since her brain injury, Bridget finds herself getting overwhelmed with doctor’s appointments: remembering when they are, where the office is located, and who the appointment is with. Bridget contacted the Navigator, and learned that the Navigator can take care of all of this for her!  With the help of this service, Bridget will be able to focus on other aspects of her life, and not miss any more appointments due to forgetting.


  • Accompany clients to important meetings and court appearances
  • Help clients understand the requirements of their case and recommendations of their legal team. 
  • Help clients follow through with those recommendations and requirements

Case example: 

Tyler is working with an attorney in regards to a trust he just acquired.  He decides to hire the Navigator, because the entire process is overwhelming for him.  The Navigator can assist with advocacy at meetings/court appearances, paperwork filing/completion, and following through with attorney recommendations.

Long-Term Advocacy

  • Work with client’s family, and/or legal team to serve as their advocate after their family is no longer able
  • Meet regularly with clients and their care providers to ensure that their needs are met

Case example: 

Gary and Dolly have been taking care of their son Alex since his brain injury when he was a child.  Alex is now a grown adult, who still needs that assistance from his parents.  Gary and Dolly are getting older now, and are looking into retirement.  However, they want to make sure that Alex is still cared for.  They hired the Navigator to take over the advocacy they were doing, so that they can transition into retirement, and still know Alex's needs are being met.

Increase independence around the home

  • Work with client to develop strategies and systems for:

- Memory strategies
- Mail sorting
- Budgeting
- Bill payment
- Assist with implementation of prescribed medication management protocols
- Grocery shopping
- Meal preparation
- Accessing transportation


Case example: 

Mike was having difficulties locating his tax documents in order to file, because his home was so disorganized.  He knows he received the correct documents in the mail, but he is just unsure where he put them in his kitchen. The Navigator assists Mike by going in to his home to help him sort through the paperwork/mail, and locate the necessary documents so that he can file his taxes on time.

Work or School

  • Job seeking skills 
  • Determining potential career interests
  • Building of resume
  • Assist with applications
  • Interviewing skills
  • Understand the accommodations necessary for clients to succeed at work or school
  • Help clients advocate for those accommodations

Case example: 

Kayleigh is interested in returning to work, but does not know where to start, since she is unable to return to her previous job before her brain injury.  The Navigator facilitates the process by assisting Kayleigh each step of the way, from her interests in a job, building a resume, assisting with applications, interviewing skills, and job accommodations once she obtains a job.


  • Provide direct assistance to clients for completion of paperwork:

- Insurance
- Food Stamps
- Social Service and disability benefits

Case example: 

Randy needs to apply for Food Stamps, but is completely overwhelmed with the paperwork he has to fill out, and the additional documents they require from him.  Randy hired the Navigator to help him make sure all of the necessary fields are filled out in the paperowrk, and to gather the correct documentation.  This way, he wont be submitting something that is incomplete.

Transition Planning

  • Ensuring a smooth coordinated move from inpatient/facility based living to community living
  • Assist with implementation of prescribed medication management protocols
  • Coordination of doctors/outpatient services
  • Ensure a safe home environment
  • Facilitating access to transportation
  • Assist with paperwork for state services; SSI/SSDI/Food Stamps/ Health insurance

Case example: 

Lindsay is being discharged from the hospital after being treated for her newly acquired brain injury. She has been assigned a transition coordinator, but this professional does not actually visit her home and assist her.  Lindsay hired the Navigator to come to her home to make sure everything is ready and safe for her.  This can include accommodations, access to transportation, and completing paperwork for state assistance.

These are only some examples of how the Navigator can assist individuals with Brain Injury, but certainly not all of them! Have an idea in mind that is not listed here?  Contact us below!

Click Here for some of our Frequently Asked Questions!

Does this service sound appropriate for YOU OR SOMEONE YOU KNOW?

We offer a FREE Zoom or phone call consultation.
To find out more, contact Cassandra Riley, Manager of Brain Injury and Navigatior Services or call her at 860-994-7962.