NEW Brain Injury Navigator Fee For Service

You asked and we heard you

The Brain Injury Navigator Service has launched!  This is a fee-based service that provides customized, in-depth and personal direction from an expert in brain injury, helping those impacted by brain injury find their way back to a life that brings meaning and joy, and the triumph of moving forward. While our helpline can help most individuals and will always be a free service of BIAC, there are those who need a more individualized, intensive level of support and are not able to access state services.


We are currently accepting referrals for our service. If you or someone you know might be interested in receiving this new service, please email Cassandra Riley, Manager of Brain Injury Navigation Services or by calling her at 860-219-0291 x 305.

Who needs Navigator Services? 

Individuals with Brain Injury: Individuals whose brain injury range from mild (concussion) to severe, who are not supported by state services and are "falling through the cracks”

Families: Families as they currently advocate for their loved one as well as families who want BIAC to provide advocacy when they are no longer able to do so themselves.

Personal Injury Attorneys: Attorneys who would benefit from specialized care management for individuals who have been injured 

What Can a Navigator Do for Me?

There are many areas where a Navigator can make a difference:


  • Help find the right medical practitioners who understands a client’s injury 
  • Schedule and get clients to appointments
  • Help clients advocate for their needs and understand medical recommendations
  • Help clients follow through with recommendations
  • Ensure that clients medical care is coordinated


  • Accompany clients to important meetings and court appearances
  • Help clients understand the requirements of their case and recommendations of their legal team. 
  • Help clients follow through with those recommendations and requirements

Long-Term Advocate

  • Work with client’s family legal trust to serve as their advocate after their family is no longer able
  • Meet regularly with clients and their care providers to ensure that their brain injury needs are met


  • Work with to develop strategies and systems to increase independence for:
    • Memory strategies
    • Mail sorting
    • Budgeting
    • Bill payment
    • Grocery shopping
    • Meal preparation and more
    • Accessing transportation

Work or School

  • Understand the accommodations necessary for clients to succeed at work or school
  • Help clients advocate for those accommodations


  • Provide direct assistance to  clients for completion of paperwork:
  • Insurance
  • Food stamps
  • Social Service and disability benefits